FAQ
We’re so glad you’re here! At Crafty Connections, we believe in creating unique, handcrafted pieces with love and care. To help you better understand our products and services, we’ve compiled answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly—we’re always happy to help!
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What materials are your products made from?
All of our creations are lovingly handcrafted from high-quality air-dry clay, ensuring that each piece is unique and built with care. Some items may feature additional decorative elements like paint or gold leaf accents, shells or wooden elements.
Are your items waterproof?
No, our items are designed for indoor use only. As they are made from air-dry clay, they are not waterproof and should be kept in a dry environment to ensure their longevity.
Can I personalize my order?
Absolutely! We offer bespoke personalization on many of our products. Simply reach out to us at hello@Craftyconnections.co.uk with your ideas, and we’ll work with you to bring your vision to life.
Do you accept returns?
For information on our returns policy, please head to our Returns Policy page. Please note that as each piece is handmade and often customized, we may have specific guidelines for returns.
How do I care for my items?
To keep your handcrafted items looking their best, we recommend gently wiping them with a dry cloth. Avoid using water or harsh chemicals to clean them, as this may damage the finish.
How long will it take for my order to arrive?
Shipping times vary based on your location. Once your order is placed, we’ll provide you with an estimated delivery time. Please allow extra time for custom orders. You’ll receive tracking information once your order has been shipped.
Are your items suitable for outdoor use?
Our items are designed for indoor use only. We recommend keeping them in a dry, safe space away from moisture to preserve their beauty.